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Our FAQs
Retailers’ FAQ
Basic questions about our products.
How do I become a retailer for Tovastar's Mokume Gane jewelry?
To become a retailer, simply contact us through our form. One of our team members will get in touch with you to discuss how we can work together and provide you with details on our product offerings, pricing, and order process.
What customization options do you offer for Mokume Gane rings?
We offer extensive customization options for both wedding and engagement rings. These include:
- Metal combinations: Choose from a variety of unique metal blends such as Palladium, Platinum, Gold (White, Yellow, Rose), Silver, and Shibuichi.
- Ring width: Ranges from 2.5mm to 8.0mm for wedding rings and 2.7mm to 3.7mm for engagement rings with some exceptions.
- Liners: Select K14 White Gold, K14 Yellow Gold, or K14 Rose Gold for the inner liner.
- Gemstones: Diamonds and other gemstones can be added upon request, and we provide separate quotes for those customizations.
What is the minimum order quantity (MOQ) for wholesale orders?
We do require initially a minimum order quantity (MOQ) for our wholesale orders. This allows you to test our products in your market without committing to large quantities upfront.
What is the lead time for orders?
The lead time for each order depends on the complexity of the design and the size of the order. Typically, our production time ranges from 3 to 5 weeks. For larger orders or highly customized pieces, the lead time may be slightly longer. We will provide an estimated delivery timeline when you place your order.
Can I request exclusive designs for my store?
Yes! We offer the option for retailers to collaborate on exclusive Mokume Gane designs. Reach out to us to discuss your specific requirements.
Do you provide marketing support for retailers?
Yes, we can provide digital assets such as high-quality images of our Mokume Gane collections, detailed product descriptions, and marketing copy to help you promote the jewelry in your store. We can also work with you on any specific promotional needs you might have.
What countries do you ship to?
We ship worldwide and work with retailers in many countries. Our global production and logistics ensure safe and timely delivery to all international destinations.
How are Tovastar Mokume Gane rings packaged?
Our rings come in elegant, branded packaging, ready for you to present to your clients. We ensure that each piece is securely packaged to protect it during transit.
What is the pricing for Mokume Gane rings?
Our pricing varies based on the metal combination, ring width, and any additional customization requests, such as diamonds or engraving. We provide detailed pricing for each request after discussing your specific needs. Contact us directly for pricing and quotes.
What if my client wants a ring resized or repaired?
We provide resizing and repair services for Mokume Gane rings purchased through our retailers. The service terms and costs will depend on the specific work required. Please reach out to us with the details, and we will guide you through the process.
How can I learn more about Mokume Gane?
You can explore our Mokume Gane Process page for detailed information about how we craft our rings and the tradition behind this unique technique.
How can I contact Tovastar for further inquiries?
For any additional questions, you can Contact Us, and we will be happy to assist you. Whether you’re ready to become a retailer or need more information, we’re here to help.
